Delivery Information & Returns Policy

Our Guarantee

If you’re not 100% satisfied with any product you purchase from the freeman beauty uk website we will refund or replace so that you can try the product again or any other product to the same value at no additional cost.

If you aren’t 100% satisfied, neither are we. 


All Orders are eligible for Free Delivery when you spend over £15.00!
Orders are usually processed with 5 working days plus postage time

Orders below £15.00 incur a flat rate fee of £3.50.

Items are sent by Royal Mail 2nd Class postage or with myhermes and have an estimated delivery time of 3-5 days.

We only ship within the UK



We guarantee your satisfaction with all Freeman Beauty merchandise. You may return any of our products, with your receipt, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges) within 30 days from purchase date. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Any changes to order will incur a £5 admin fee.


All purchases for this site are for personal use only and are not for resale. If you would like to discuss becoming an official freeman reseller in the UK please email


If you have any questions please feel free to contact a Customer Services representative on 01943 666767or write to us at Freeman Beauty UK, 56-58 Kirkgate, Otley, LS21 3HJ