Privacy Policy

Privacy Policy

It’s important that we protect your privacy and let you know what we do with any personal information you give to us. If you have any questions about how we protect your data, please get in touch with us at info@freemanbeauty.co.uk.

If you are under 13 years old, you must get permission from your parent or guardian before you use this website.

How we use your information

So that we can fulfil our contract with you (fulfil any orders you place with us and provide excellent customer service) we need to collect some personal information from you. You don’t have to give us any of this information, but if you don’t you may not be able to buy from our website, and we won’t be able to provide you with the very best customer service.

Below you can find details of what personal information we collect and how we use it.

Your name, address, phone number and email address

We need this information so that we can provide excellent customer service, deliver your purchases to you, send you despatch notifications, send you information by email about our products and services (you have to give us permission to do this), to prevent and detect fraud, show you freemanbeauty.co.uk adverts when you browse the internet.

Your payment card or PayPal account details

We need to collect your payment details so that we can fulfil our contract with you (send your purchases to you) and give refunds where required. We don’t keep any of your card or PayPal account details.

Purchase history

We keep details of what you’ve bought from us in the past so that we can provide excellent customer service and handle any returns. We collect this information so that we can fulfil our contract with you.

Information about your phone or laptop and how you use our website

We collect information you provide when you browse our site, including your IP address and type of device. We use this information to optimise your use of our website and to protect our website and you against fraud.

We also anonymise personal information (so that it can’t identify any individual) and use it for purposes including research, data analysis, improving our site and improving our product range in the future.

 

Sharing Your Information

We don’t sell any of your personal information to anyone. However, there are companies we need to share your information with so that we can fulfil our contract with you. These types of companies include;

  • Payment service providers and delivery companies
  • Professional services such as marketing agencies, advertising partners and website hosts who enable us to run our business
  • Law enforcement and fraud prevention agencies so we can help tackle fraud

Marketing Messages

If you’ve said we can, we’ll send you messages by email to keep you up to date with new products, offers and promotions.

You can stop receiving marketing messages at any time by;

  • Clicking the ‘unsubscribe’ link in any email you receive from us
  • Contacting our customer services team at info@freemanbeauty.co.uk

As soon as you do this, your profile will be updated to make sure you don’t receive any more marketing messages. Stopping marketing messages will not stop you receiving services messages such as order updates.

Seeing Adverts Online

We do use online advertising to make you aware of our product ranges and promotions. Like lots of companies, we target adverts to you when you’re using other websites. Wo do this using a variety of digital marketing networks and as exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags and cookies. The banners and adverts you will see will be based on information we hold about you or your previous use of our website or on Freeman Beauty banners or adverts you have previously clicked on.

Keeping Your Information

We’ll hold on to your information for as long as you have your account, or as long as we need to so that we can provide services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you’ve closed your account or its no longer needed to provide services to you.

Your Rights

You have a lot of rights relating to your personal information;

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your personal information, or stop processing or collecting it
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer elements of your data either to you or another service provider
  • The right to complain to your data protection regulator – in the UK this is the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions please contact us.

Changes to How We Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes we’ll make that clear on our website, and contact you by email so that you’re able to review the changes before you continue to use our website.

Cookies

We use cookies on our website. For more information on cookies, please see our Terms and Conditions.

How to Contact Us

We always want to hear from our customers.

You can contact us here or alternatively you can write to us at Freeman Beauty UK, 5a Railway Road, Ilkley,  LS29 8HQ.

 

This document will be reviewed every 12 months.

This policy is effective 1st May 2018.

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