Privacy Policy

At Freeman Beauty UK we are committed to protecting your privacy and letting you know how we use any personal data you provide to us. If you have any questions about how we protect your privacy get in touch with us at info@freemanbeauty.co.uk.

It’s important that you understand how we use your data, and what your rights are in relation to the protection and security of your data.

If you are under 13 years old, you must seek parental permission before using this website.

Freeman Beauty UK is the Data Controller for these services.

 

How we use your information

We need to use some personal information in order to fulfil our contract with you (that is to fulfil any orders you place with us, and to provide excellent customer service). Below you can find details of exactly how we will use it:

 

Your name and contact details

 

How we use the information

Why?
To deliver your purchases to you We need to do this in order to fulfil our contract with you – to deliver goods you have purchased from us
Send you despatch notifications We need to do this in order to fulfil our contract with you – to keep you informed about the status of your order
Sending you information by email about our products and offers To keep you up to date with new products and offers. We can only do this with your permission
Fraud prevention and detection To prevent and detect fraud, against either you or us
Showing you freemanbeauty.co.uk adverts when you browse the internet So you’re up to date with our newest products and offers

 

Your payment information

Your card details or PayPal account details. We don’t keep them.

How we use the information Why?
To take the payment, and give refunds We need to do this in order to fulfil our contract with you
Fraud prevention and detection To prevent and detect fraud, against either you or us

 

 

 

Purchase history

What you’ve bought from us in the past

How we use the information Why?
Provide customer service and to handle any returns We need to do this in order to fulfil our contract with you

 

Information about your phone or laptop and how you use our website

Includes information you provide when you browse our site, including your IP address and type of device.

How we use the information Why?
To protect our website To prevent and detect fraud against either you or us

 

You don’t have to give us any of this personal information, but if you don’t, you may not be able to buy from the site and you’re unlikely to receive our very best customer service.

We also anonymise personal information (so that it can’t identify any individual) and use it for purposes including research, data analysis, improving our site, and improving our product range in the future.

 

Sharing your information

We do not sell any of you personal data to anyone else. However, there are companies we need to share your information with in order to fulfil our contract with you. These types of companies are listed below:

  • Companies that do things to get your purchases to you, such as payment service providers and delivery companies
  • Professional service providers such as marketing agencies, advertising partners and website hosts who enable us to run our business
  • Law enforcement and fraud prevention agencies, so we can help tackle fraud

We may provide third parties with aggregated but anonymised information and analytics about our customers, but before we do so we will make sure that it doesn’t identify you.

Marketing messages

If you have said we can, we’ll send you marketing messages by email to keep you aware of new products, offers and promotions.

How to stop marketing messages from Freeman Beauty UK

You can stop receiving marketing messages from us at any time. You can do this:

  • By clicking on the ‘unsubscribe’ link in any email you receive from us
  • By contacting our customer service team at info@freemanbeauty.co.uk

Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages.

Stopping marketing messages will not stop service communications such as order updates.

 

Seeing adverts online

We do engage in online advertising to keep you aware of our product ranges and promotions.

Like many companies, we target adverts to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags and cookies.

The banners and adverts you will see will be based on information we hold about you or your previous use of our website or on Freeman Beauty banners or adverts you have previously clicked on.

 

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide services to you.

 

Your rights

You have a lot of rights relating to your personal information;

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer elements of your data either to you or to another service provider
  • The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions please contact us.

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes we will make that clear on our website, or by some other means of contact such as email so that you are able to review the changes before you continue to use our website.

 

Cookies

We use cookies on our website. For more information on cookies, please see our Terms & Conditions.

How to contact us

We always want to hear from our customers.

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our customer services team who will be happy to answer any questions you may have.

 

You can contact us by writing to info@freemanbeauty.co.uk or via the Contact Us section of our website. Or alternatively you can write to us at:

Freeman Beauty UK

5a Railway Road

Ilkley

West Yorkshire

LS29 8HQ

 

This document will be reviewed every 12 months.

 

This policy is effective 1st May 2018.

 

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